Support Policy
At BizMic, customer success is at the heart of everything we do. We are committed to providing reliable technical support, software maintenance, and customer assistance to ensure our products and services continue to deliver value to your business.
This Support Policy outlines how BizMic provides customer support, the types of assistance available, response expectations, and customer responsibilities when using our software products and technology solutions.
- Resolve technical issues efficiently
- Provide product-related assistance
- Ensure smooth software operation
- Improve customer experience
- Maintain system performance and security
- Support business continuity
Our Support Commitment
BizMic is dedicated to delivering professional software support services that help businesses operate efficiently and minimize disruptions.
Our goal is to:
We strive to build long-term partnerships by offering dependable support throughout your digital transformation journey.
Support Services We Provide
Technical Support
Our technical support team assists customers with:
- Software-related issues
- Application errors and troubleshooting
- Login and access problems
- Configuration assistance
- Performance optimization guidance
- System functionality concerns
Product Support
We help customers understand and effectively use BizMic products through:
- Feature guidance
- Product usage assistance
- Workflow recommendations
- Best practice consultation
- Product update information
Maintenance and Updates
To ensure optimal performance and security, BizMic may provide:
- Software updates
- Security patches
- Bug fixes
- Performance improvements
- Feature enhancements
Business Software Assistance
Customers using ERP, CRM, Inventory Management, HRM, Accounting, eCommerce, or Custom Software Solutions can receive assistance related to supported product functionalities and operations.
Support Channels
Customers can contact BizMic through the following support channels:
Email Support
For technical inquiries and support requests:
Email: [email protected]
Website Support
Submit support requests through our website:
Website: www.bizmic.com
Phone Support
For urgent business inquiries:
Phone: +880 1722-313635
Dedicated Account Support
Enterprise clients may receive support through designated account managers or project coordinators.
Support Hours
Our standard support hours are:
Saturday to Thursday
09:00 AM to 06:00 PM (Bangladesh Time)
Requests submitted outside business hours will be reviewed during the next business day.
Critical issues affecting business operations may receive priority attention based on severity and service agreements.
Customer Responsibilities
To help us provide effective software support services, customers are expected to:
- Provide accurate information regarding issues
- Share screenshots, logs, or error messages when available
- Maintain valid account credentials
- Use supported software versions
- Cooperate during troubleshooting procedures
- Follow recommended system requirements
Incomplete information may delay diagnosis and issue resolution.
Support Exclusions
The following services are generally not included under standard support unless otherwise specified in a separate agreement:
- Custom feature development
- Third-party software support
- Server administration managed by external providers
- Hardware troubleshooting
- Network infrastructure management
- Training beyond agreed onboarding services
- Issues caused by unauthorized modifications
Additional services may be available under custom service agreements.
Software Updates and Security
BizMic continuously works to improve software quality, performance, and security.
Updates may include:
- Security enhancements
- Compliance improvements
- Performance optimizations
- User experience improvements
- Feature upgrades
- Bug resolutions
Customers are encouraged to regularly update their software to benefit from the latest improvements.
Service Availability
While we aim to maintain high system availability, BizMic does not guarantee uninterrupted service at all times.
Scheduled maintenance, security updates, infrastructure upgrades, or unforeseen technical issues may occasionally affect service availability.
We make reasonable efforts to minimize downtime and restore services as quickly as possible.
Data Privacy and Security
Any information shared with our support team is handled in accordance with our Privacy Policy.
BizMic takes appropriate measures to protect customer data during support interactions and troubleshooting activities.
We never sell customer information and only access data when necessary to provide support services.
Changes to This Support Policy
BizMic reserves the right to update this Support Policy at any time to reflect service improvements, legal requirements, or operational changes.
Updated versions will be published on this page along with the revised effective date.
Continued use of our products and services after updates constitutes acceptance of the revised policy.
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